Last Updated: August 14, 2024

 Welcome to Tlaloc JourneysThese Terms and Conditions govern the use of our website and the travel services we offer. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, we recommend that you do not use our services.

Website Use

1.Access and Use:

1. • Access to our website is free and subject to these Terms and Conditions. We reserve the right to modify, suspend, or discontinue the website at any time without prior notice. Use of the website is at your own risk.

2.Intellectual Property

1. • All content, design, text, graphics, and logos on our website are the property of Tlaloc Journeys or our licensors and are protected by intellectual property laws. Unauthorized reproduction, distribution, or use of this content is not permitted without our express written consent.

3.Third-Party Links

1. • Our website may contain links to third-party websites. These links are provided for your convenience and do not imply our endorsement of the content of those sites. We are not responsible for the content or privacy practices of these sites and recommend reviewing their terms and policies before using them.

4.User Conduct

1. • By using our website, you agree not to engage in activities that may harm, interfere with, or disrupt the operation of the website or the services we offer. This includes, but is not limited to, introducing viruses, sending spam, and using hacking techniques.

Reservations and Payments

1.Reservation Process

1. • Reservations can be made through our website or by contacting our customer service team. By making a reservation, you agree to provide accurate and complete information. We reserve the right to cancel reservations containing incorrect or fraudulent information.

2.Reservation Confirmation

• • Once your reservation has been processed, you will receive a confirmation email with the trip details. It is your responsibility to review the confirmation and notify us of any errors or discrepancies within 48 hours of receipt.

3.Payments

1. • We accept various payment methods, including credit cards (Visa, MasterCard) and bank transfers. Full payment must be made at the time of booking unless otherwise agreed. In some cases, we may offer installment payment options.

4.Prices and Fees

1. • All prices and fees published on our website are subject to change without prior notice. We strive to ensure the accuracy of pricing information, but in the event of an error, we reserve the right to correct it and offer you the option to proceed with the reservation at the correct price or cancel without penalty.

Cancellations and Refunds

1.Cancellation Policy

1. • Cancellations are subject to our Cancellation and Refund Policy, which is available on our website. We recommend reviewing it carefully before making a reservation. Cancellations must be requested in writing and confirmed by our team.

2.Refunds

1. • Refunds will be processed according to the specific package's policy. If you qualify for a refund, it will be made through the same payment method used for the reservation unless otherwise agreed. Refunds may be subject to administrative fees.

3.Changes to Reservations

1. • Changes to reservations are subject to availability and may incur additional charges. We strive to accommodate change requests whenever possible but do not guarantee the availability of alternative options.

Client Responsibilities

1.Travel Documentation

1. • It is the client's responsibility to ensure they have the necessary travel documentation, such as passports and visas, before departure. We are not responsible for issues arising from a lack of proper documentation. We recommend verifying the entry and exit requirements of the destination country in advance.

2.Travel Insurance

1. • We strongly recommend purchasing travel insurance that covers medical emergencies, cancellations, and lost luggage. We are not responsible for losses or expenses incurred due to a lack of insurance. Travel insurance provides additional protection and peace of mind during your trip.

3.Client Conduct

1. • Clients must behave respectfully and comply with local laws and regulations during their trip. We reserve the right to terminate services to any client whose behavior is unacceptable or harmful to others.

Limitation of Liability

1.Third-Party Services

1. • Tlaloc Journeys acts as an intermediary between clients and travel service providers. We are not responsible for acts, omissions, or errors of these providers, including cancellations, delays, or changes in services. Any claims related to third-party services must be directed to the respective provider.

2.Force Majeure

1. • We will not be liable for losses or damages resulting from events beyond our control, such as natural disasters, political conflicts, or health emergencies. In such cases, we will do our best to provide assistance and alternative solutions but do not guarantee compensation.

Legal Compliance

These Terms and Conditions are designed to comply with the General Tourism Law and the Travel Agencies Regulation in Mexico, as well as other applicable laws. We are committed to operating in accordance with these regulations to ensure the protection of our clients and the quality of our services.

Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and if significant, we will notify you through appropriate channels. We recommend reviewing these terms periodically to stay informed of any updates.

Contact

If you have questions or concerns about these Terms and Conditions, please contact us at:

• E-mail: cs@tlalocjourneys.com
• Address: Colonia Roma Norte, Vialidad Yucatán, Número 502, entre calle Medellín y calle Álvaro Obregón, Municipio Cuauhtémoc, Ciudad de México, México.

These Terms and Conditions are designed to ensure a safe and satisfactory travel experience with Tlaloc Journeys. By using our services, you agree to comply with these terms and conditions. These terms are subject to change, and any modifications will be communicated to clients through appropriate channels.