- Colonia Roma Norte, Vialidad Yucatan, Number 502, between Medellin and Alvaro Obregon Streets, Municipality of Cuauhtemoc, Mexico City, Mexico.
- cs@tlalocjourneys.com
This FAQ section is designed to provide clear and helpful answers to our customers' most common questions, facilitating a hassle-free travel experience with Tlaloc Journeys.
Our goal is to make sure you feel informed and supported at every stage of your journey.
To make a reservation with Tlaloc Journeys, visit our website and select the package or tour you are interested in. Once you've chosen, follow the on-screen instructions to complete the booking process. If you need assistance, our customer service team is available to help you via email
We accept a variety of payment methods for your convenience, including credit cards (Visa, MasterCard).
Yes, you can modify your booking by contacting our customer service team. We're here to help you with any changes you need to make, whether it's adjusting dates, changing the number of travelers, or modifying the itinerary. Please note that some modifications may be subject to additional charges, depending on the service provider's policy. We recommend that you make the changes as far in advance as possible to avoid inconveniences.
If you have special needs or specific requests, such as dietary requirements, assistance for reduced mobility or accommodation preferences, please inform us at the time of booking. We will do our best to accommodate your needs and ensure that your travel experience is comfortable and enjoyable. Our team is committed to providing inclusive and personalized service for all of our clients.
Our cancellation policy varies depending on the type of service and the provider. Generally, we offer free cancellations up to 14 days before the trip start date. Cancellations made less than 14 days in advance may be subject to charges. We recommend reviewing the specific terms of each package at the time of booking for detailed information. In cases of force majeure, such as natural disasters or health emergencies, we will work with you to find the best possible solution.
To cancel your booking, please contact our customer service team as soon as possible. We'll guide you through the cancellation process and inform you of any applicable charges. Our goal is to make the process as simple and clear as possible, minimizing the stress associated with changing plans.
Refunds are subject to the cancellation policy of the specific package. If you qualify for a refund, we will process your request within 10 business days of cancellation. We'll keep you informed throughout the process to make sure it's handled efficiently. In some cases, we may offer travel credits for future bookings.
In the unlikely event that Tlaloc Journeys cancels your trip, we will offer you alternative options, such as rescheduling your trip or receiving a full refund. We will work with you to find the best possible solution and minimize any inconvenience.
We recommend packing comfortable clothing suitable for the climate of the destination. Don't forget to bring essential items like sunscreen, a hat, and a first aid kit. For specific activities, check out the recommendations included in your itinerary. It's also helpful to carry a copy of your travel documents, a power adapter if you're traveling abroad, and a list of emergency contacts.
The safety of our customers is our top priority. We work with trusted local suppliers and follow the safety recommendations of local and international authorities. We recommend that you be informed about the current conditions of the destination before traveling and follow the safety guidelines provided by our local guides and partners. In addition, we suggest you register your trip at the embassy or consulate of your country.
Although not mandatory, we strongly recommend taking out travel insurance that covers medical emergencies, cancellations, and lost luggage. This will give you peace of mind during your trip and protect you against unforeseen events. If you need help selecting suitable travel insurance, our team is available to advise you and recommend reliable options.
In case of an emergency during your trip, contact our customer service team immediately. We are available to assist you and provide you with the necessary support. It's also important to have local emergency contact numbers and travel insurance information handy. We recommend that you familiarize yourself with the nearest medical facilities and evacuation routes in case of emergency.
