Last Updated: August 14, 2024
At Tlaloc Journeyswe are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Mexican laws, including the Federal Law on Protection of Personal Data Held by Private Parties, and applicable international regulations such as the General Data Protection Regulation (GDPR).
Information We Collect
1.Personal Information:
- We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment details, when you make a reservation, sign up for our newsletter, or contact us for support. This information is essential for processing your bookings and ensuring a smooth travel experience.
2.Automatically Collected Information:
We may collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us understand how users interact with our website and allows us to improve our services and user experience.
3.Cookies and Tracking Technologies:
- Our website uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.
How We Use Your Information
1.To Provide Services:
- We use your personal information to process reservations, manage bookings, and provide customer support. This includes sending booking confirmations, updates, and responding to inquiries.
2.To Improve Our Services:
- We analyze the information we collect to enhance our website, tailor our services to your preferences, and develop new offerings. This helps us provide a more personalized experience and meet the evolving needs of our clients.
3.To Communicate with You
- We may use your contact information to send you updates, promotional offers, and information about our services. You can opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails.
4.For Legal Compliance:
- We may use and disclose your information as required by applicable laws, regulations, or legal processes. This includes cooperating with law enforcement and regulatory authorities, as necessary.
Sharing Your Information
1.With Service Providers
- We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, travel partners, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
2.With Legal Authorities
- We may disclose your information to law enforcement or other governmental authorities if required by law or to protect our rights and interests. This is done in compliance with legal obligations and to ensure the safety and security of our clients and operations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
1.Access and Correction:
- You have the right to access and request correction of your personal information held by us. To exercise this right, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.
2.Withdrawal of Consent
- You may withdraw your consent to the processing of your personal information at any time. Please note that withdrawing consent may affect our ability to provide certain services. We will inform you of any implications of withdrawing consent.
3.Complaints
- If you believe that your privacy rights have been violated, you may file a complaint with the relevant data protection authority. We are committed to resolving any concerns and ensuring compliance with privacy regulations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes through appropriate channels, such as email notifications or website announcements.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- E-mail: cs@tlalocjourneys.com
- Address: Colonia Roma Norte, Vialidad Yucatán, Número 502, entre calle Medellín y calle Álvaro Obregón, Municipio Cuauhtémoc, Ciudad de México, México.
This Privacy Policy is designed to provide transparency and assurance regarding the handling of your personal information by Tlaloc Journeys. We are committed to protecting your privacy and ensuring that your data is used responsibly and ethically. This policy is subject to change, and any modifications will be communicated to clients through appropriate channels.
